Team & roles
Everyone in an organisation sees the same mentions. Roles decide who can change the settings behind them.
Settings → Team lists everyone with access, plus any invitations still outstanding.
The three roles
- Owner
- Everything, including billing and deleting the organisation. There is one owner.
- Admin
- Everything except deleting the organisation: the team, billing, integrations, API keys, and all brand settings.
- Member
- A collaborator. Can read mentions and manage brands, keywords, labels, and alerts, but cannot reach the team, billing, integrations, API keys, or organisation settings.
Member is the right default for most people. It covers everything to do with the actual monitoring and nothing to do with the account behind it.
Inviting someone
Click Invite member, enter an email address, and choose Member or Admin. Owner is not assignable. They get an email with a link; until they accept, the row shows as a pending invitation, which you can resend or cancel.
An invitation is tied to the address it was sent to. If they sign in with a different one, the invite will not match, so send a new one to the address they actually use.
Changing or removing someone
The menu at the end of each row changes a member's role or removes them. Removing someone revokes access immediately; nothing they labelled or configured is undone.
Belonging to several organisations
One account can belong to any number of organisations, such as an agency watching brands for several clients. Switch between them from the organisation menu at the top of the sidebar; your role can differ in each.
Team members are included on both plans, with no per-seat charge. See Plans & billing.